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 Post subject: Need help GIMP stopped working completely
PostPosted: Tue Sep 17, 2019 4:21 pm  (#1) 
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New Member

Joined: Sep 17, 2019
Posts: 1
GIMP Version: 2.10.12
Operating System: Windows
GIMP Experience: Experienced User

List any relevant plug-ins or scripts:
None that I know of is involved

List any ERROR messages you received:
APPCRASH



exception offset 00020751
os version 6.1.7601.2.1.0.256.1
additional info 1: 5e25
additional info 2: 5e25b77bc8160b7a8a53d7a56c014d3e
additional info 3: 5cdc
additional info 4: 5cdc6092e0b6dc9291b099a2c06942f2
fault module NAME: KERNELBASE.DLL
fault module version: 6.1.7601.24520
fault module timestamp: 5d673e95
exceptional code: c0000005
exception offset: 00020751
App crash info above. I have cleaned registry, restored my PC, uninstalled and attempted to reinstall three different versions of GIMP, one at a time. None will open. I do have many fonts and have extra brushes. Nothing is different except I added 10 new fonts. After that, it will not start, open, or open any xcf files. I am an old woman and really need help. I am not educated in technology and the info above leaves me clueless. I have been working on GIMP for a year and other than crashes have not had this issue. It simply stopped working. GIMP is my passion and the my days are empty without it. Kind thanks for your help.


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 Post subject: Re: Need help GIMP stopped working completely
PostPosted: Tue Sep 17, 2019 7:10 pm  (#2) 
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Script Coder
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Joined: Oct 25, 2010
Posts: 4752
Rename your Gimp profile.

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 Post subject: Re: Need help GIMP stopped working completely
PostPosted: Tue Sep 17, 2019 9:56 pm  (#3) 
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Administrator
User avatar

Joined: Aug 10, 2012
Posts: 13068
Location: Native to NYC living in Arizona, Gimp 2.8 & 2.10, Win 11 PC.
ofnuts wrote:
Rename your Gimp profile.

Yes.
As ofnuts has said.
By renaming the current GIMP User Profile.
Once GIMP is relaunched,
it should create a new User Profile.
With GIMP launched and running,
you can test to see if doing this fixed the issue.

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