GIMP will not load

mackenzieh · **Posted:** Sat Nov 02, 2013 12:34 am **(#21)**

mackenzieh wrote:

PhotoComix wrote:

If was something in the profile the portable version should have worked

Anyway if she use the normal version it is a good idea delete the profile in case of problem (it is recreated new the first time gimp will load , so nothing is lost except old saved preferences

Done that she may try
1) temporary close all antivirus, firewall etc ( she may temporary disable connection to avoid risk...just to troubleshoot and see if is a antivirus the cause
2) run gimp as "admin"
3) run gimp in "compatibility mode"

Honestly 1 (some antivirus or security setting that lock gimp ) still seems to me the most probable cause

Thanks PhotoComix. I'll pass this message on to her. Hopefully it will help.

mackenzieh · **Posted:** Sat Nov 02, 2013 12:42 am **(#22)**

I gave Jay the link and she took a look at the post and tried everything you listed PhotoComix, but she still can't get gimp to work.

mackenzieh · **Posted:** Mon Feb 17, 2014 12:37 am **(#23)**

mackenzieh · **Posted:** Sun Feb 23, 2014 8:16 pm **(#24)**

Any help with this problem would be great.

GnuTux · **Posted:** Sun Feb 23, 2014 8:32 pm **(#25)**

If she has GIMP installed, running from the command prompt is a good place to start. In Windows, the command is...

gimp-2.8.exe

Then, post everything that appears back here so we can take a look.

For more detailed output, she can use the verbose option (better)..

gimp-2.8.exe --verbose

mackenzieh · **Posted:** Sun Feb 23, 2014 10:58 pm **(#26)**

Thanks, Tux. I'll pass on that information & report back here with what she says.

mackenzieh · **Posted:** Sun Feb 23, 2014 11:52 pm **(#27)**

GnuTux,

Jay says she has gimp installed but when she tries to get the output, the verbose option automatically closes for her.

GnuTux · **Posted:** Mon Feb 24, 2014 12:27 am **(#28)**

It sounds like she might be running gimp-2.8.exe from the run dialog. She needs to fully open a command prompt before running the gimp-2.8.exe command.

Here are several options for opening a command prompt in WIndows 7

http://www.sevenforums.com/tutorials/94 ... rompt.html

mackenzieh · **Posted:** Wed Feb 26, 2014 5:45 pm **(#29)**

Ok, Jay still can't get gimp to work for her. She tried running a command prompt but that didn't work. Is there anything else that she can try?

GnuTux · **Posted:** Wed Feb 26, 2014 6:26 pm **(#30)**

We need the messages generated when she runs GIMP from the command prompt.

Without those messages to give us a clue as to what is happening, we are in the dark.

Without those messages, the only recommendation you're likely to get is to re-install.

Without those messages, any advice you get will be a guess.

Bottom line, we need those message to proceed any further.

It's not that hard to run gimp from the command line and copy and paste the output back to here.