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 Post subject: computer techs?
PostPosted: Thu Oct 29, 2015 5:15 pm  (#1) 
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GIMP Version:2.8.10
Operating System: Windows 10
GIMP Experience: Beginner



Just need to know if my computer has died or if I can get it fixed.

Turns on. I can sign in but that is as far as it will go. Everything lights up. Mouse, background light on screen and even keyboard lights. Does nothing else though. Wont go to desktop.

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Last edited by sallyanne on Thu Oct 29, 2015 6:01 pm, edited 2 times in total.

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 Post subject: Re: computer techs?
PostPosted: Thu Oct 29, 2015 5:23 pm  (#2) 
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Location: Native to NYC living in Arizona, Gimp 2.8 - 3.0, Win 11 PC.
Is it a laptop or a desktop?

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 Post subject: Re: computer techs?
PostPosted: Thu Oct 29, 2015 5:52 pm  (#3) 
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Sorry Wallace I just got to work so can type in a message properly now. (Did the original from my phone)
It is a laptop.


Please don't take any notice of the info there
It is a windows 10
Toshiba
MY experience is a beginner

Have asked for the other (double) post to be deleted

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 Post subject: Re: computer techs?
PostPosted: Thu Oct 29, 2015 6:02 pm  (#4) 
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sallyanne wrote:
Sorry Wallace I just got to work so can type in a message properly now. (Did the original from my phone)
It is a laptop.


Please don't take any notice of the info there
It is a windows 10
Toshiba
MY experience is a beginner

Have asked for the other (double) post to be deleted

Have you tried to boot into safe mode and do you know how to do that on your laptop?
Also need more information about the laptop, because Toshiba has many models of laptops.

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 Post subject: Re: computer techs?
PostPosted: Thu Oct 29, 2015 7:21 pm  (#5) 
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Yes I have tried but am not sure of the key? F8 or F6???
Tried both and nothing happens

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 Post subject: Re: computer techs?
PostPosted: Thu Oct 29, 2015 7:44 pm  (#6) 
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sallyanne wrote:
Yes I have tried but am not sure of the key? F8 or F6???
Tried both and nothing happens

I believe it's F8.
Press the "F8" key several times while the laptop boots, until you see the Windows Advanced Options screen. Use the cursor keys to navigate, pressing "Up" or "Down" to select the Safe Mode option.

You can also try this...
Unplug the power --> Remove the battery --> Hold the power button for 60 seconds to 2 minutes --> Connect the power supply, try to switch ON the laptop and later put the battery back into the laptop.

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 Post subject: Re: computer techs?
PostPosted: Thu Oct 29, 2015 8:06 pm  (#7) 
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Safe mode is indeed F8. Just press it multiple times while you see the initial boot screen and eventually you'll get a menu option where you can choose safe mode Sallyanne.

Edit:

Actually, I'm not sure w.r.t. to Win10. You may actually get an option to recover from a previous recovery point which indeed might fix your issue as well.

Link below may be of help, but not sure you will be able to see it on your smartphone. :)

http://winaero.com/blog/start-windows-10-in-safe-mode/

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 Post subject: Re: computer techs?
PostPosted: Thu Oct 29, 2015 11:22 pm  (#8) 
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Thank you both for your help. I have printed off the page your link sent me to Lyle and I wrote out what you put Wallace. I will read and try them later when I get home.

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 Post subject: Re: computer techs?
PostPosted: Fri Oct 30, 2015 12:04 am  (#9) 
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Yes, SallyAnne, Lyle is correct: if you succeed pressing F8, then Win 10 has an option to reset you computer (and it works, I used it, just takes a lot of time; best wishes!)

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 Post subject: Re: computer techs? Solved for now!
PostPosted: Fri Oct 30, 2015 2:19 am  (#10) 
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Thank you everyone :)
Didn't need to use any of your tips this time. Soon as I got home and did a couple things I tried my pc to see if I could get in. Must have shut down properly for once. (I have been putting it on sleep last few weeks) until last night when I tried a restart because the start menu wasn't showing up properly. Then the last few days it wouldn't left click show at all. I could get a little menu with a right click on the windows button.
This morning the same thing as last night was still happening but this afternoon is completely different.
I will keep all the info I got off everyone including the pages I printed out ;). May need them another day :tyspin :tyspin again

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 Post subject: Re: computer techs?
PostPosted: Fri Oct 30, 2015 7:25 am  (#11) 
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Win10 did pass on some new updates before I hit the sack yesterday Sallyanne; maybe one of those updates re-jiggered your PC back to normal. :)

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 Post subject: Re: computer techs?
PostPosted: Fri Oct 30, 2015 7:40 am  (#12) 
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:) Maybe. I have also done a complete power down tonight and it turned on again ok.

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 Post subject: Re: computer techs?
PostPosted: Fri Oct 30, 2015 8:33 am  (#13) 
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a full reset often fixes a multitude of errors that have built up over time.


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 Post subject: Re: computer techs?
PostPosted: Fri Oct 30, 2015 8:43 am  (#14) 
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What would that entail 2-ton?

I seem to be having problems with my gimp of late and am wondering if that is the problem of a lot of it. Trouble is no one builds windows 32 bit any more.
Don't know if my computer is corrupted and causing my gimp to crash or visa versa.

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 Post subject: Re: computer techs?
PostPosted: Fri Oct 30, 2015 11:12 am  (#15) 
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You can help solve some computer problems and improve the performance of your computer by making sure that your hard disk drive has no errors.
to do this you need to perform a disk check, which scans your hard drive for bad sectors and attempts to recovery them. This scan can find and repair physical errors on the hard drive's disk. It can also automatically fix file system errors.
Depending upon the size of your hard drive, this may take several minutes. It's best that you not use your computer for any other tasks while preforming this check for errors.

Check your hard disk drive for errors

Right-click the hard disk drive that you want to check, and then click Properties.

Click the Tools tab, and then, under Error-checking, click Check Now.

To automatically repair problems with files and folders that the scan detects,
select Automatically fix file system errors.
Otherwise, the disk check will simply report problems but not fix them.

To perform a thorough disk check, select Scan for and attempt recovery of bad sectors.
This scan attempts to find and repair physical errors on the hard disk itself,
and it can take much longer to complete.

To check for both file errors and physical errors,
select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.

Click Start.

Note:
If you select Automatically fix file system errors for a disk that is in use
(for example, the partition that contains Windows),
you'll be prompted to reschedule the disk check for the next time you restart your computer.

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 Post subject: Re: computer techs?
PostPosted: Fri Oct 30, 2015 11:59 am  (#16) 
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ok will try again. Last couple computers I have had I skipped doing that after awhile because it usually stops and says it cannot complete it. Will see what this one does, It isn't even half used yet.

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 Post subject: Re: computer techs?
PostPosted: Fri Oct 30, 2015 2:22 pm  (#17) 
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Ran a scan. there were no problems at all. In fact it even said at the start that it didn't need to be scanned yet. Still gave me the option to do it and I did. I am currently running an Anti virus scan on it to see if that shows any abnormalities.( on The :C drive).

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 Post subject: Re: computer techs?
PostPosted: Fri Oct 30, 2015 2:54 pm  (#18) 
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sallyanne wrote:
Ran a scan. there were no problems at all. In fact it even said at the start that it didn't need to be scanned yet. Still gave me the option to do it and I did. I am currently running an Anti virus scan on it to see if that shows any abnormalities.( on The :C drive).

Good idea Sallyanne.
Doing an anti-virus scan should be part of a basic computer maintenance routine.
If you don't follow any kind of maintenance routine,
I would suggest you make plans on employing one that can be run daily, weekly, monthly as well as annually.

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 Post subject: Re: computer techs?
PostPosted: Fri Oct 30, 2015 4:12 pm  (#19) 
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Below's something that needs to be run at least once a week. You need to save it as a bat file (optimize.bat) then right-click > run as administrator. It can take over an hour or just around 10 minutes. Depends how long it's been since all idle tasks have been completed (mainly talking about defrag). :)

rundll32.exe advapi32.dll, ProcessIdleTasks

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 Post subject: Re: computer techs?
PostPosted: Fri Oct 30, 2015 4:51 pm  (#20) 
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Nope no viruses but it said it couldn't scan some files because they were password protected. Look mostly like stuff I had backed up from the web (a group) and stuff I still have in a folder from the last computer I was using.
I use avast and it runs all the time.

As I mentioned before Lyle I haven't used a lot of storage on this pc yet. Keeps telling me it doesn't need to be defragged although I have done it. as for the other I will look into it.

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