I updated GIMP and now it doesn't work

charky · **Joined:** Jun 25, 2012 **Posts:** 6

GIMP Version: 2.8
Operating System: Windows
OS Version: Windows 7
GIMP Experience: Basic Level

List any ERROR messages you received:
http://i150.photobucket.com/albums/s91/charkymeeb/Snapbucket/B80594E5-orig.jpg

2.6 worked perfectly fine, but the update doesn't. help?

molly · **Joined:** Apr 07, 2010 **Posts:** 14182

Charky,
Could you be a little more specific with your question? What update are you referring to OR what doesn't work?

charky · **Joined:** Jun 25, 2012 **Posts:** 6

I thought that was what this lot was for?

Quote:

GIMP Version: 2.8
Operating System: Windows
OS Version: Windows 7
GIMP Experience: Basic Level

List any ERROR messages you received:
http://i150.photobucket.com/albums/s91/ ... 5-orig.jpg

I updated to 2.8 from 2.6, and EVERYTHING doesn't work. it doesn't get as far as loading.
http://i150.photobucket.com/albums/s91/ ... 5-orig.jpg
see?

Odinbc · **Posted:** Mon Jun 25, 2012 12:44 pm **(#4)**

A couple of more quick questions. Where did you get the build of Gimp? Is it the Official build, or from partha or the portable version? Win 32 or 64? Is Gimp 2.6 still on your machine? If so what folder did you install Gimp 2.8?

charky · **Joined:** Jun 25, 2012 **Posts:** 6

Odinbc wrote:

A couple of more quick questions. Where did you get the build of Gimp? Is it the Official build, or from partha or the portable version? Win 32 or 64? Is Gimp 2.6 still on your machine? If so what folder did you install Gimp 2.8?

I got it from the official website, so I'm assuming it's the official build.
64 bit
nope. I think I deleted it at some point. (I tried system restoring too)

Odinbc · **Posted:** Mon Jun 25, 2012 2:06 pm **(#6)**

Try an uninstall, reboot, reinstall.
Start Gimp again.
After any error messages go to the Control Panel => Administrative Tools => Event Viewer.
Make a note of any error messages.

step7 · **Joined:** Jun 21, 2012 **Posts:** 106

I quickly gave up on 2.8 and rolled back to 2.6, I thought it was established 2.8 on Windows isn't recommended yet?

ZWard117 · **Joined:** Jan 20, 2012 **Posts:** 583

No, it is perfectly fine. It's temper-mental yes, but it works fine.

Did you let it continue running after it stopped responding? Let it finish its first run procedures.

b10h4z4rd · **Posted:** Mon Jun 25, 2012 3:52 pm **(#9)**

charky · **Joined:** Jun 25, 2012 **Posts:** 6

ZWard117 wrote:

No, it is perfectly fine. It's temper-mental yes, but it works fine.

Did you let it continue running after it stopped responding? Let it finish its first run procedures.

It doesn't give me any option other than to close.

Rod · **Joined:** May 16, 2010 **Posts:** 16173

Gimp-2.8 works excellent on Windows 32 bit.
It's Windows 7 64 bit that has most of the problems.

Gms9810 · **Posted:** Tue Jun 26, 2012 12:55 pm **(#12)**

step7 wrote:

I quickly gave up on 2.8 and rolled back to 2.6, I thought it was established 2.8 on Windows isn't recommended yet?

I have 2.8 on 3 of my windows 7 computers, works fine on all of them.

charky · **Joined:** Jun 25, 2012 **Posts:** 6

Odinbc wrote:

Try an uninstall, reboot, reinstall.
Start Gimp again.
After any error messages go to the Control Panel => Administrative Tools => Event Viewer.
Make a note of any error messages.

I got this:

Code: Select all

Log Name:      Application
Source:        Application Error
Date:          26/06/2012 17:00:28
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      User-PC
Description:
Faulting application name: gimp-2.8.exe, version: 2.8.0.0, time stamp: 0x4fa52a0b
Faulting module name: Pen_Tablet.dll, version: 5.2.1.6, time stamp: 0x4b0aec46
Exception code: 0xc0000005
Fault offset: 0x0000000000006844
Faulting process id: 0x109c
Faulting application start time: 0x01cd53b4bde81a44
Faulting application path: C:\Program Files\GIMP 2\bin\gimp-2.8.exe
Faulting module path: C:\Windows\system32\Pen_Tablet.dll
Report Id: 0bf21b07-bfa8-11e1-86ba-705ab610ebb6
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-06-26T16:00:28.000000000Z" />
    <EventRecordID>70199</EventRecordID>
    <Channel>Application</Channel>
    <Computer>User-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>gimp-2.8.exe</Data>
    <Data>2.8.0.0</Data>
    <Data>4fa52a0b</Data>
    <Data>Pen_Tablet.dll</Data>
    <Data>5.2.1.6</Data>
    <Data>4b0aec46</Data>
    <Data>c0000005</Data>
    <Data>0000000000006844</Data>
    <Data>109c</Data>
    <Data>01cd53b4bde81a44</Data>
    <Data>C:\Program Files\GIMP 2\bin\gimp-2.8.exe</Data>
    <Data>C:\Windows\system32\Pen_Tablet.dll</Data>
    <Data>0bf21b07-bfa8-11e1-86ba-705ab610ebb6</Data>
  </EventData>
</Event>

Odinbc · **Posted:** Tue Jun 26, 2012 8:42 pm **(#14)**

There is an issue with some tablets with 2.8. From the error log the Pen_Tablet.dll from your Watcom could be the problem. GIMP 2.8 release notes has some info. Look at Known Regressions.
GIMP 2.8 release notes
http://www.gimp.org/release-notes/gimp-2.8.html

ed.,
A few ideas,
1. Update your Watcom driver.
2. With your tablet unplugged, try another install.
3. If that doesn't work, uninstall the tablet driver, reboot. Give Gimp 2.8 another go.
4. If #3 works reinstall the driver and see what happens.

charky · **Joined:** Jun 25, 2012 **Posts:** 6

Odinbc wrote:

There is an issue with some tablets with 2.8. From the error log the Pen_Tablet.dll from your Watcom could be the problem. GIMP 2.8 release notes has some info. Look at Known Regressions.
GIMP 2.8 release notes
http://www.gimp.org/release-notes/gimp-2.8.html

ed.,
A few ideas,
1. Update your Watcom driver.
2. With your tablet unplugged, try another install.
3. If that doesn't work, uninstall the tablet driver, reboot. Give Gimp 2.8 another go.
4. If #3 works reinstall the driver and see what happens.

Ooh-er, that's not as simple as I hoped... I haven't used my tablet in ages... the buttons on the pen are broken, because someone stood on it, so it's not much use any more.
I don't think Wacom actually support it any more, It was the Bamboo One which they discontinued some time in the distant past, so there's not likely to be a new driver.

Do you think an uninstall of the tablet might fix it? I don't plan on using it again, and if did I would buy a new one. you can buy tablets for less than the cost of a new pen.